FAQ

Our packages have an average delivery time of 6-14 business days. This is because we are a company that cares about the world and nature, so we don't want to just ship a few orders every day. We collect packages in bulk, and when we reach our minimum threshold, everything is shipped at once. We hope you understand this and that you will do your part for a better and healthier world.

It may happen that you want to return an order. Maybe because you don't like the product or for some other reason you don't want to keep the order. Regardless of the reason, you have the right to cancel your order within 14 days of receipt without giving any reason.

After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount, including shipping costs. Only the return costs from your home to the warehouse are at your own expense. These costs depend on the product and the package, see your carrier's website for the exact prices. If you want to exercise this right, you can contact us at 

support@calivorahome.com

. We will then refund the order amount within 14 days of receiving notification of your return, provided that the product has already been received in good condition.

If the product is damaged or the packaging is more damaged than necessary to test the product, we may deduct this impairment from your refund. Please handle the product with care and ensure that it is well packaged when returning it.

Yes, you can cancel your order as long as it has not yet been processed or shipped. Please contact our support team as soon as possible if you need to make a cancellation. If the order is successfully canceled before processing, we will issue a full refund to your original payment method. If your item has already shipped, you can simply follow our standard return process once it arrives.

Please contact us within 7 days of receiving your order if you have received incorrect, missing and/or defective items. Please include your order number, pictures of the item(s) and any references when contacting us about your package. We will do our best to resolve your issue as quickly as possible.

When you place an online order with your credit card, all of your information is entered on an SSL-encrypted website. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and the transaction are validated and authorized. Your credit card information is not stored on our servers.

We are pleased to offer free standard shipping on all orders delivered within Denmark.

When the package is ready, it will be handed over to our shipping company and you will receive a tracking message.

For logistical reasons and to optimize delivery time, the order may be sent in several partial deliveries.

In some cases, the carrier may need 1-2 business days to update the location of the package. In these cases, we ask for your understanding and patience.

No problem at all! Please contact support@calivorahome.com . However, you will be responsible for the costs of returning the item.

1. If you have accidentally entered an incorrect delivery address, please contact us by email as soon as possible. We will then try to change the order for you.
   
   If you have any other questions (about shipping, ordering, returns, etc.), please send us a message under the "Contact" menu and we will respond as soon as possible! Or by email: support@calivorahome.com

Company information

Company Name: JMHS B.V.

Trade name: Calivora
Address: Lintelerweg 60, 7556 PD, Overijssel, Netherlands

E-Mail: support@calivorahome.com

Telephone: +31612722510

Business Number: 42126002
VAT Identification Number:NL869842687B01

Opening hours Customer Service:
Monday to Friday from 09:00 to 17:00
Saturday and Sunday : closed
We strive to respond within one day.