Privacy policy

Privacy Policy

At Calivora, safeguarding your personal information is a top priority. This Privacy Policy outlines the specific types of data we gather, the reasons we process it, and the rights you hold regarding your personal information.

1. Identity of the Data Controller The management and processing of your personal data are overseen by Calivora (JMHS BV), headquartered at Lintelerweg 60, 7556PD Hengelo, Overijssel, The Netherlands. For any privacy-related inquiries, please reach out to us via email at support@calivorahome.com or by telephone at +31612722510.

• VAT Number: NL869842687B01

• Company Registration Number: 42126002

2. Information We Gather We collect personal details directly from you when you register an account or finalize a purchase. This includes your full name, billing and delivery addresses, email address, phone number, and payment credentials. Additionally, as you navigate our store, we automatically capture technical metrics—such as your IP address, browser specifications, and browsing behavior—through cookies and related tracking technologies.

3. How We Use Your Data The information we collect is strictly utilized to fulfill and dispatch your orders, process returns, and provide effective customer support. We also analyze this data to monitor for and prevent fraudulent activity. Furthermore, provided we have your explicit permission, we may use your contact details to deliver promotional updates and marketing communications regarding our store.

4. Legal Grounds for Processing Our legal justification for handling your data relies on the necessity to fulfill our sales contract with you and to comply with mandatory statutory requirements (such as tax and accounting laws). For marketing and promotional activities, our processing is based entirely on your voluntary consent, which you may revoke at any time.

5. Data Retention Period Your personal information is securely stored only for the duration required to achieve the purposes outlined in this policy, or for as long as mandated by applicable tax, accounting, and legal record-keeping regulations.

6. Sharing Data with Third Parties We do not sell your data. We only disclose your information to essential third-party service providers required to keep our business operational. This includes shipping carriers, secure payment processors, and web hosting platforms. All such data sharing is governed by strict confidentiality agreements to ensure your privacy remains fully protected.

7. Your Privacy Rights You maintain full control over your personal data. You possess the right to request access, correction, deletion, restriction, or portability of your information, as well as the right to object to its processing. To exercise any of these rights, please email us directly at support@calivorahome.com. You also retain the right to file a formal grievance with your regional data protection supervisory authority.

8. Cookie Usage Our website deploys both first-party and third-party cookies to ensure the platform functions seamlessly, to analyze visitor traffic, and to present tailored advertising (subject to your approval). You can easily adjust, manage, or disable cookie tracking directly within your web browser's settings.

9. Policy Modifications We reserve the right to revise or amend this Privacy Policy periodically to reflect changes in our operational practices or legal obligations. We encourage you to check this page regularly to remain informed about how we protect your personal data.